Seller: AI AVATAR Pte. Ltd. (Singapore Corporation)　AI Avatar Co., Ltd.

CEO:Ichiro Kato

Adress: AI Avatar Co., Ltd.

Pacific Century Place Marunouchi,
1-11-1 Marunouchi, Chiyoda-ku, Tokyo 100-6220, Japan

TEL： 050-5482-3870

Email：support@aiavatar.work

Selling Price: Displayed as tax-exclusive price on each product page.

Additional Fees: Payment processing fees, shipping fees, and consumption tax.

Payment Methods and Timing:Credit Card Payment (charged at the time of order), Bank Transfer, ETH, Web3 Wallet.

Credit Card Payment: The timing of the payment depends on your credit card’s billing cycle and contract terms, but the payment is processed at the time of order confirmation.

For more details, please contact your credit card company.

Product Delivery Timing: Within 5 business days.

Product Delivery Method: Usually shipped within 5 business days after order placement.

Returns, Defective Products, and Cancellations:

•  Subscription Service:

The billing date will be either the 1st of each month or the same date as the initial purchase.

For example, if you make a purchase on October 5th, the next billing will occur on either November 1st or November 5th.

The subscription service can be canceled at any time before the day prior to the next renewal date. For more details, please check each product page.

The subscription service is non-refundable and cannot be returned after download.

Unless the customer cancels the subscription service before the day prior to the payment date marking the end of the subscription period, the latest monthly fee at that time will be automatically charged using the selected payment method.

Please check here for cancellation methods.

•  Avatar for AVATAR Service:

Cancellations or returns due to customer preferences are not accepted after download.

Since the product is provided to the customer instantly as digital content, once the purchase is completed, returns or refunds are not possible.

If the product has a clear defect or if the wrong product has been provided, please contact customer support.

Customer Support: support@aiavatar.work

Each Avatar

Cancellations or returns are not accepted after download.

Since the product is provided to the customer instantly as digital content, once the purchase is completed, returns or refunds are not possible.

If the product has a clear defect or if the wrong product has been provided, please contact customer support.

Customer Support: support@aiavatar.work

Support Availability Period

If you contact us within 7 days after downloading the product.

•  Points for AVATAR Service:

Points cannot be refunded or exchanged after purchase.

•  T-Shirt:

Size or design changes and cancellations cannot be accepted after purchase.

If there is an initial defect due to our responsibility, we will provide a replacement. Please contact customer support.

Customer Support: support@aiavatar.work

Payment Methods and Timing: Credit Card Payment, Bank Transfer, ETH, Web3 Wallet.

Credit Card Payment: The timing of the payment depends on your credit card’s billing cycle and contract terms, but the payment is processed at the time of order confirmation.

For more details, please contact your credit card company.

Product Delivery Timing & Method:

Usually shipped within 5 business days after order placement.

You will be notified via email once the product has been shipped. However, please note that if there is high shipping demand, the delivery confirmation email may be delayed or, in some cases, may not be sent. We appreciate your understanding.

If there is a delay, we will notify you via email or other means.

Returns, Defective Products, and Cancellations:

Returns, refunds, exchanges, order cancellations, or modifications (such as color or size changes, partial order cancellations, or quantity adjustments) due to customer reasons (e.g., incorrect size, mistaken order, different from expected image, prolonged absence, refusal of receipt, or other personal circumstances) cannot be accepted after order confirmation.

Additionally, unilateral returns of products are strictly prohibited.

However, returns and exchanges will be accepted only in the following cases.

1.The delivered product differs in content or quantity from the order.

2.The product was defective (damaged, scratched, or stained, etc.).

We will provide instructions on how to proceed, so please contact us through the inquiry form with the following details: [Order Number, Product Name, Color, Size, and Product Condition].

We will cover the shipping costs for the return.

※If stock is available, we will offer an exchange. If the item is sold out, we will provide a refund or repair it if possible.

If, after inspection, no defects are found and the product is determined to be within our quality standards, it will be returned to the customer via cash-on-delivery (COD).

Additionally, exchanges and returns cannot be accepted in the following cases.

・If more than 8 days have passed since the product’s arrival.

・Products that have been used, altered, washed, or dry-cleaned.

・Products that have been processed or customized by the customer.

・Products with detached or lost invoices, product tags, or labels.

・Products that have absorbed odors, become dirty, or been scratched while in the customer’s possession.

・Opened packages (for products where the package is part of the product).

・Cases where the product packaging, instruction manuals, etc., have been soiled, damaged, lost, or discarded.

・Products returned in a significantly different condition from when they were delivered.

・Products that arrive at our company more than 7 days after we provided return instructions via email.

・Cases where the product packaging, instruction manuals, etc., have been soiled, damaged, lost, or discarded.

・Products returned in a significantly different condition from when they were delivered.

For purchases made through the online store, returns and exchanges must be handled via a shipping carrier. In-store returns or exchanges are not available.