• Subscription Service:

The billing date will be either the 1st of each month or the same date as the initial purchase.

For example, if you make a purchase on October 5th, the next billing will occur on either November 1st or November 5th.

The subscription service can be canceled at any time before the day prior to the next renewal date. For more details, please check each product page.

The subscription service is non-refundable and cannot be returned after download.

Unless the customer cancels the subscription service before the day prior to the payment date marking the end of the subscription period, the latest monthly fee at that time will be automatically charged using the selected payment method.

Please check here for cancellation methods.

• Avatar for Service:

Cancellations or returns due to customer preferences are not accepted after download.

Since the product is provided to the customer instantly as digital content, once the purchase is completed, returns or refunds are not possible.

If the product has a clear defect or if the wrong product has been provided, please contact customer support.

Customer Support: support@aiavatar.work

Each Avatar

Cancellations or returns are not accepted after download.

Since the product is provided to the customer instantly as digital content, once the purchase is completed, returns or refunds are not possible.

If the product has a clear defect or if the wrong product has been provided, please contact customer support.

Customer Support: support@aiavatar.work

Support Availability Period

If you contact us within 7 days after downloading the product.

• Points for AVATAR Service:

Points cannot be refunded or exchanged after purchase.

• T-Shirt:

Size or design changes and cancellations cannot be accepted after purchase.

If there is an initial defect due to our responsibility, we will provide a replacement. Please contact customer support.

Customer Support: support@aiavatar.work

Support Availability Period

If you contact us within 7 days after downloading the product.

■ In Case of Issues with the Product

If the delivered product is defective or different from the ordered item, we will promptly process a return or exchange upon request. Please fill out the return/exchange request form within 7 days of receiving the product.

After completing the procedure, we will provide instructions on the return process.

Conditions for Non-Returnable and Non-Exchangeable Items

・If the return or exchange request is not made within 7 days after the product arrives.

・If the product shows signs of use, damage, or stains.

・If the tags or accessories included with the product are missing.

・If the product is returned using a method other than the one specified by the Company.

・If the product was purchased under special conditions, such as with a non-returnable coupon.

・If the order is marked as non-returnable on the product page or campaign page.

・Undergarments, swimwear, accessories, and other products that come into direct contact with the skin without underwear.